DATRON Industry Leading Service Program

24/7 support, on-line help and virtual service

Our number one priority is to make sure you are always in production. Therefore, DATRON employs several in-house service technicians that are ready to take your call. You can be assured tha you will be connected directly to a live person (no voicemail) so we can promptly work on your issue without delays. We have many programs and policies in place to minimize your downtime.

The entire DATRON system has been designed from a service friendly point-of-view. All the components are modular and of a plug and play style. This allows the customer the option to replace the component themself without additional costs of a service call. Most component failures can easily be replaced by the machine operator in a matter of minutes. We have an exchange program for most common parts.

We stock in our New Hampshire location a complete line of spare parts, modular assemblies and tools so that if you need a replacement part, we can ship it to you next day. One example of this is our industry leading spindle replacement program that is comparably low in cost and can be performed by a machine operator in minutes. All spare parts including our vintage models are stocked for your convenience.

On-line diagnotics help trouble-shoot any issue swiftly and precisely. Through the Internet, we can determine accurately what the issue is with your machine and the best course of action to resolve the problem. With our Windows based control software and your permission, we can go right onto your machine and diagnose the problem. This minimizes down-time and unnecessary costs in trouble-shooting.  

To contact our Service Manager, please email steve.boisvert@datron.com or simply give us a call (603)672-8890 x807. We will be glad to assist you!